Technical Customer Support

Job description

Position: Technical Customer Support
Location: Didcot, Oxfordshire
Salary: £28,000.00-£30,000.00 per year

Are you a tech-savvy problem solver with a passion for consumer electronics? This role offers the perfect blend of technical challenges and customer interaction, making it ideal for someone who thrives in a dynamic environment. Join a team where your skills will be valued, and your contributions will make a tangible impact.

As a Technical Customer Support, you will be an integral part of the Technical Support Department, serving as a vital link between the Service and Customer Service departments. This role provides an excellent platform to enhance your technical expertise while working closely with trade professionals and end-users.

Key duties and responsibilities:
- Provide first-class technical and sales support via telephone, email, and face-to-face interactions.
- Offer technical support to internal teams.
- Manage the spare parts database, ensuring accuracy and compatibility across brands.
- Act as a conduit between the Service and Customer Services departments, managing service administration.
- Support the Product Specialist with demonstration and review stock, testing and understanding products to increase the knowledge base.

Skills and experience:
- Strong communication skills with a customer-first mindset.
- Excellent organisational skills and attention to detail.
- Ability to work independently and collaboratively across multiple departments.
- Keen interest in electronics and/or audio-visual equipment.
- Experience working in retail or similar customer support/service roles (desirable).
- Comfortable working with business software and digital systems (desirable).
- Experience with home AV, home audio, smart home, or consumer electronics, even as a hobbyist (desirable).

This role is based in Didcot, Oxfordshire, with working hours from Monday to Friday, 9am to 5pm. The position offers a competitive salary and the chance to work within a forward-thinking organisation committed to fostering lasting relationships with staff and stakeholders.

If you are ready to take the next step in your career and join a team where your efforts are recognised and rewarded, apply now to become a Technical Support Specialist. Your expertise and enthusiasm could be just what the company needs to continue delivering exceptional service and support.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Reference 225699967