Warehouse Management System Functional Support Analyst

Job Description:

This specialist business management software company are looking for an experienced WMS Functional Analyst, to help customers and employees understand the unique software and take them through the journey.

The key responsibilities of this role will be the main point of focus from pre-sale, through implementation and after implementation training and support. You must be able to train customers with a variety of technical abilities.

The role would suit a current warehouse IT functional Support, or someone with 4+ years of working in a warehouse environment and using a WMS in a Super user capacity. The need to have a passion for educating others and have great presentation and communicate skills. The role is a hybrid role, with the occasional working in the office in the Midlands or on site.

Key responsibilities:

• Plan and execute the implementation of the WMS across the company and their customers both new and existing.
• Responsible for every aspect of the WMS support management, offering a high-level support to all.
• Manage projects for inception to implementation, including all the training documentation.
• Work with the business to determine the optimal and cost-effective solution for the individual new and existing clients.

Core skills and experience for the role:

• 4+ years’ experience, working in a warehouse and using a WMS.
• Experience in providing training for others on the complex systems.
• Proven experience of offering high level support to either internal staff or external customers.
• Be “Tech Savvy”.
• Experience in creating test cases and test scenarios would be advantageous.
• Key skills in the design, development, review, testing, and support stages of the implementation lifecycle

The package

• Salary will depend on experience and is competitive to the current market, 40-45K Plus benefits.
• Flexitime
• Hybrid working

Personal Attributes

• Self-motivated and highly organised; ready to take ownership of problems and issues as required
• Ability to work flexibly and adapt to the dynamics of the implementation, meeting deadlines under pressure
• Outgoing, analytical, and inquisitive by nature
• Adopts a can-do attitude to challenging tasks
• Highly effective written and verbal communication skills
• Enjoys working in a dynamic, challenging, and sociable environment

The company pride themselves in their excellent reputation within their sector and continue to grow, earning a reputation that is second to non.

They are operational in various countries, throughout the world and have investment from major companies in their products.

They supply their software to clients that range from a small start-up operation to some of the sectors best known companies that can be found across the FTSE.