Workshop & Technical Support Engineer

Job description

Workshop & Technical Support Engineer – Refrigeration / Process Cooling

Location: Tamworth
Salary: Competitive, dependent on experience
Working Hours: 37.5 hours per week, Monday to Friday, with additional hours as required. Early finish at 2:30pm on Fridays.

The Opportunity

An established engineering business is looking for a hands-on Workshop & Technical Support Engineer to join its team, specialising in process cooling and refrigeration equipment.

This is a varied role combining practical workshop engineering with technical troubleshooting, customer support, equipment testing and repair coordination. You’ll be responsible for ensuring equipment is serviced, repaired and refurbished to a high standard, while supporting customers and field engineers with technical issues.

The position offers the opportunity to develop your technical expertise, contribute to workshop improvements and build a long-term career within a specialist engineering environment.

Key Responsibilities

Workshop Engineering & Equipment Repairs

• Diagnose faults, service, repair and refurbish refrigeration and process cooling equipment.

• Work on customer-owned, rental, loan and trial equipment returned to the workshop.

• Carry out routine and urgent repairs, ensuring equipment meets required quality and performance standards.

• Test equipment before release and ensure all work is completed safely, efficiently and within agreed budgets.

Workshop Coordination & Planning

• Maintain the workshop schedule, prioritising jobs to meet deadlines and customer requirements.

• Coordinate parts, resources and workloads alongside the Engineering Manager.

• Arrange additional technical support where necessary and ensure completed work is properly signed off.

• Contribute to the ongoing improvement of workshop processes, facilities and testing equipment.

Repair Assessments & Commercial Support

• Assess damaged or faulty equipment and identify the work required.

• Prepare accurate estimates for labour, parts and repair costs.

• Provide technical information to the sales team to support quotations and customer approvals.

• Ensure work is completed within agreed costs and commercial parameters.

Quality, Safety & Administration

• Maintain accurate service, repair, refurbishment and testing records.

• Record faults, parts used, work completed and final inspection results.

• Follow health and safety procedures and maintain a clean, safe and organised workshop.

• Use company CRM and service management systems to record activities and maintain accurate customer information.

• Handle confidential information appropriately and keep technical knowledge up to date through training and development.

What We're Looking For

• Proven experience servicing, fault-finding and repairing refrigeration or process cooling equipment.

• Good working knowledge of refrigeration systems, components and associated equipment.

• Valid F-Gas certification appropriate to the work undertaken.

• Relevant mechanical, electrical or refrigeration qualifications, such as City & Guilds, or equivalent practical experience.

• Experience in a similar engineering, workshop or technical service support position; ideally two years or more.

• Ability to read and interpret technical drawings, including electrical schematics.

• Strong diagnostic and problem-solving skills, with a practical, methodical approach.

• Good organisational skills and the ability to manage competing priorities and deadlines.

• Confident communication skills, with the ability to support customers and engineers remotely.

• Commercial awareness when assessing repairs, estimating costs and managing workshop budgets.

• Competent IT skills, including Microsoft Word, Excel, Outlook and service management systems.

• A collaborative approach when working with Engineering, Service, Sales and Purchasing teams.

Above all, you'll be a technically minded engineer who takes pride in delivering quality workmanship, solving problems and providing excellent customer service.

The Ideal Candidate

You'll enjoy a hands-on engineering role but also be comfortable speaking with customers, supporting field engineers and helping coordinate workshop activities. If you have a strong refrigeration background, enjoy fault-finding and want a role offering variety, responsibility and long-term development, this could be an excellent next step.

Reference 225740426