Job Description:

Credit Controller
Location: Leicester - Fully Office Based
Salary: £30,000
Hours: Monday to Friday, 40 hours per week
Contract: Permanent


A well established and growing business is looking to recruit an experienced Credit Controller to join its finance team in Leicester. This is an excellent opportunity for someone who enjoys taking ownership of a ledger, building relationships with customers and ensuring outstanding debt is collected effectively. The successful candidate will be confident communicating with customers by both telephone and email and will be comfortable working in a busy, commercially focused environment.

Key Responsibilities

• Managing and maintaining an allocated customer ledger
• Proactively chasing outstanding and overdue invoices by telephone and email
• Building effective relationships with customers to encourage prompt payment
• Monitoring customer accounts and identifying overdue or potentially problematic balances
• Allocating and reconciling customer payments
• Investigating and resolving invoice and account queries
• Working closely with operational and commercial teams to resolve disputes
• Agreeing payment arrangements where appropriate and ensuring these are adhered to
• Maintaining accurate notes and records of collection activity
• Reviewing aged debt and prioritising collection activity accordingly
• Escalating significant overdue balances and potential credit risks
• Assisting with credit checks and the opening of new customer accounts where required
• Producing credit control and aged debt information for the wider finance team

You will ideally have:

• Previous credit control experience
• Experience managing your own customer ledger
• A proven ability to chase outstanding debt effectively
• Confidence speaking with customers over the telephone
• The ability to be persistent and commercially minded while maintaining strong customer relationships
• Good reconciliation and problem-solving skills
• Strong attention to detail
• Good Excel and general IT skills
• Excellent organisation and time-management skills