Job Description:

Customer Care Executive – PART TIME 20 HOURS PER WEEK

Monday – Friday 10am – 2pm

£12.71 Per hour

NG7, Nottingham

Looking for someone to start as soon as possible

Role Purpose

To provide high quality administrative, customer service and operational support, ensuring the smooth and efficient delivery of services to customers and internal stakeholders. The role is responsible for managing enquiries, maintaining accurate records, supporting business processes and contributing to a positive customer experience.

Working collaboratively across departments, you will help ensure that activities are completed accurately, efficiently and in line with company policies, procedures and quality standards, while supporting the achievement of wider business objectives.

Role Responsibilities

• Provide administrative support across the customer and sales journey, including maintaining client records, managing electronic documentation, processing communications, booking confirmation calls, issuing results and dispatching client materials
• Handle inbound and outbound customer enquiries, identify upselling opportunities
• Manage the shared inbox and telephone enquiries, ensuring customers receive a professional and responsive service
• Liaise effectively with internal departments and external providers to coordinate activities and resolve customer queries
• Maintain accurate and timely updates within Salesforce and other business systems
• Ensure compliance with GDPR, company policies, standard operating procedures, and quality management requirements
• Complete all mandatory training and promptly report any compliance, quality or health and safety concerns

Skills & Experience Required

• Experience in an administrative and customer service
• Strong organisation and time management skills
• Excellent written and verbal communication
• High attention to detail, especially with sensitive data
• Confident using IT systems and CRM platforms
• Ability to prioritise and manage workload effectively
• Proactive, solution-focused approach
• Experience handling GDPR-sensitive data

EMA25