Job Description:

This Role: Senior Customer Service Advisor known internally as a "Senior Property Services Advisor"

Fixed Term Positions 12-month period based on a 37.5hr week

Salary Range: £29,025 - £30,553 - Dependent upon experience

Location: Beeston, NG9 1LA - Free parking *subject to availability*

The office location is a 10 min walk from Beeston Train Station

Join Our Team and Shape Your Future!

Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for enthusiastic, driven individuals to join our Customer Contact team.

Why Work With Us?

• Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
• Career Progression: We are committed to helping you grow – through ongoing training, and mentorship.
• Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
• Meaningful Impact: Your contributions will make a real difference to our customers and our community.
• You will receive full, comprehensive training to set you up for success.

About the Role

In this role, you will support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.

Coverage across core business hours is essential for this role and you will need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you are fully trained, you will have the flexibility to work remotely when based on a 10am–6pm shift.

Who We're Looking For

• Motivated self-starters with a passion for learning and a can-do attitude
• Team players who thrive in a supportive, fast-paced environment
• Excellent communicators with an innovative approach to problem solving
• Previous experience is valued but not essential – we are looking for the right mindset and enthusiasm!

Ready to Apply?

If you are ready to take the next step in your career, we'd love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you would be a great fit for our team. We look forward to

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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