Job Description:

Key Account Manager – FM Sector

• UK-based, with regular travel to customer sites and client meetings – You can be based anywhere
• Facilities Management – Key Accounts
• £55,000 + Bonus OTE £65,000
• Competitive salary + bonus + car allowance/company car + benefits
• Account Management, Business Development & Commercial Growth
• Large portfolio of established FM and maintenance clients
• Fast-growing national business with significant development opportunities

Are you a commercially focused Key Account Manager with experience in facilities management, maintenance, hire, procurement or a related B2B environment?

Our client is looking for a Key Account Manager – FM Sector to manage and grow a substantial portfolio of clients across the facilities management and maintenance sector. This is an exciting opportunity to join a rapidly growing business and take ownership of customer relationships, account performance, service delivery and commercial development.

The role

As Key Account Manager, you will act as a trusted advisor to a portfolio of important clients, developing strong relationships and ensuring that every account delivers excellent customer service and sustainable commercial returns.

You’ll work closely with customers, suppliers, operations, sales and internal service teams to coordinate the full customer journey. Combining account management, business development and commercial awareness, you’ll identify opportunities to retain and grow existing accounts while winning new business through compelling proposals and presentations.

Your responsibilities will include:

• Managing and developing a large portfolio of FM and maintenance accounts.
• Creating and executing account development plans to drive customer growth, retention and profitability.
• Identifying and converting opportunities to expand existing relationships and win new business.
• Managing a high-value new-business pipeline and delivering significant commercial wins.
• Building trusted relationships with procurement, operations, facilities and senior customer stakeholders.
• Acting as the key link between customers and the internal teams supporting their service delivery.
• Ensuring customers receive a consistently high standard of service at every touchpoint.
• Conducting structured customer performance reviews and ensuring agreed service levels are achieved.
• Monitoring account performance, commercial results, risks and opportunities.
• Developing innovative proposals and presentations that respond to customer requirements.
• Working collaboratively with sales, operations and wider FM teams to improve communication and delivery.
• Identifying service improvements and taking ownership of actions through to completion.

About you

You’ll be a confident relationship-builder and natural deal-maker who understands how to grow a client portfolio and develop long-term commercial partnerships. You’ll be comfortable operating strategically with senior stakeholders while maintaining close attention to operational detail and customer satisfaction.

The successful candidate will have:

• Proven experience in key account management, business development or strategic sales.
• Experience within facilities management, maintenance, hire, procurement or a related B2B sector.
• A demonstrable track record of winning new business and growing existing accounts.
• Strong commercial acumen and an understanding of account profitability.
• The ability to create compelling business proposals, presentations and account plans.
• Excellent customer and stakeholder management skills.
• Confidence conducting structured performance reviews and acting on the results.
• Strong communication, negotiation and relationship-building skills.
• The ability to coordinate multiple internal teams and customer workstreams.
• A proactive, solutions-focused approach with strong ownership and follow-through.

The opportunity

This is an excellent opportunity to join a forward-thinking, high-growth business transforming how organisations procure tools, equipment, materials and essential services.

You’ll have the opportunity to make a genuine impact on customer experience, account growth and business profitability while working with a broad range of clients and internal stakeholders. In return, you’ll join a business that values curiosity, fresh thinking, collaboration and professional development.

If you’re an ambitious Key Account Manager looking for the opportunity to build relationships, win business and play a central role in the growth of an exciting FM proposition, we’d be keen to hear from you.

Apply today to find out more.