Job Description:

Do you have experience within customer service? Do you like to coordinate and help customers? Would you like to work for one of the largest relocation companies in the world? If so, this is the job for you!

Our client are one of the worlds most recognised names in the removals industry. They are expanding their team and are looking for a move manager!

Move Manager Benefits

• Employee Assistance Programme - EAP (supports employees’ wellbeing on many issues both in and out of work)
• Health & Fitness Discount Vouchers
• Free Staff Parking
• 25 days holiday
• Birthday Voucher
• Christmas Voucher
• Dress Down Fridays
• Staff Rewards Voucher Scheme based on performance
• Staff Referral Scheme
• Paid time off for volunteering
• Eye care vouchers
• Free Flu Vaccination
• Pension contributions after 3 months service

You will be responsible for providing advice and information to their corporate customers. You will have a high regard for customer service and quality standards and you will closely monitor the tracking of consignments worldwide via their centralised system, whilst ensuring that all internal departments, sister companies and agents are adhering to customer expectations.

Move Manager Key Responsibilities

• Manage the shipment of individual client’s goods on behalf of corporate accounts.
• Move Manage complete door to door services for each posting.
• Provide complete customer service.
• Liaise with agent network and internal departments for operational requirements.
• Manage financial and operational process file through their operational system – Navision.
• Manage financials of each file in line with contracted rates and specification.
• Issue and collection of PMR from officer at end of move.
• Any additional admin duties where time permits and as required.