Neighbourhood Housing Officer

Job description

# Neighbourhood Housing Officer

Location: Corby & Kettering, Northamptonshire Pay Rate: £17.55 per hour PAYE Contract: 3 months initially, with potential extension / Hours: 37 hours per week, Monday to Friday Working Pattern: Fully on-site – 2 days Corby, 3 days Kettering

LYNX Employment Services are recruiting an experienced Neighbourhood Housing Officer to join a busy local authority housing management team across Corby and Kettering.

This is an excellent opportunity for a confident, customer-focused housing professional to deliver comprehensive tenancy and neighbourhood management services, supporting tenants, resolving housing issues and helping maintain safe, sustainable communities. The successful candidate will manage a varied caseload covering tenancy management, rent arrears, anti-social behaviour, estate inspections and housing enforcement.

This is a hands-on, frontline housing management position, with approximately 60% of the working week spent conducting property visits, estate inspections and other operational duties.

## Key Responsibilities

• Deliver effective tenancy and neighbourhood management services to council tenants and leaseholders.
• Undertake home visits, tenancy reviews, property inspections and estate walkabouts.
• Manage rent arrears cases, negotiate affordable repayment arrangements and support income recovery.
• Investigate anti-social behaviour, tenancy breaches and neighbourhood complaints, taking appropriate enforcement action.
• Support tenancy sustainment, identifying vulnerable residents and arranging referrals to relevant support services.
• Assist with void property management, including inspections, property viewings, tenancy sign-ups and reletting activities.
• Prepare accurate case notes, correspondence, legal notices and documentation relating to tenancy enforcement and possession proceedings.
• Work collaboratively with housing colleagues, emergency services, support agencies and community partners.
• Respond professionally to complex enquiries, complaints and challenging situations.
• Maintain accurate housing records, meet performance targets and contribute to continuous service improvement.

## Essential Requirements

Applicants must demonstrate:

A minimum of 3 years' experience in a similar housing management role within a local authority or registered housing provider. CIH Level 3 qualification or equivalent, as specified in the person specification. Strong knowledge of housing legislation, tenancy management and relevant regulations. Proven experience managing rent arrears, tenancy breaches, anti-social behaviour and estate inspections. Understanding of tenancy enforcement and County Court possession procedures. Experience working with vulnerable tenants and individuals with complex support needs. Excellent communication, negotiation, conflict-resolution and organisational skills. Ability to manage a varied caseload independently and prioritise competing demands. Full UK driving licence and access to a vehicle for work purposes. Ability to obtain business-use motor insurance. Willingness to undergo a DBS check.

## Working Arrangements

This is a fully on-site position requiring attendance across two locations:

Corby: 2 days per week. Kettering: 3 days per week.

Approximately 60% of the working week will involve visits to council properties, estates and neighbourhoods.
Applicants must be comfortable travelling between locations and undertaking regular face-to-face visits with tenants and residents.

## Why Apply?

This assignment offers an experienced Housing Officer the opportunity to make a meaningful difference within local communities while working across a varied and rewarding housing management portfolio.

With a competitive PAYE hourly rate, a full-time working pattern and the potential for contract extension, this is an excellent opportunity for an established housing professional seeking their next assignment.

## Interested? Get in Touch!

If you have the required housing management experience, relevant qualifications and access to your own vehicle, we'd love to hear from you. Elliott – LYNX Employment Services Email: (url removed) Alternatively, apply directly with your most recent CV for consideration.

Reference 225821337

Apply Now

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