Neighbourhood Housing Officer

Job description

4Recruitment Services are seeking an experienced Housing Officer to support a wide range of housing management activities across our client's Corby and Kettering locations.

The role will involve undertaking estate inspections, tenancy management activities, rent arrears collections and tenancy reviews. Our client is looking for a generalist officer who has the ability and confidence to work across different areas of housing management, responding to the needs of residents and supporting the effective management of their housing stock.

This is a varied, hands-on role requiring someone who is organised, adaptable and comfortable working independently in the community, as well as supporting office-based housing management functions.

Working Arrangements: 5 days per week on site. 2 days based in Corby and 3 days based in Kettering. Approximately 60% of the working week will be spent out on site, visiting properties, estates and residents. The role will involve regular travel between locations; therefore, our client will only consider candidates who are car drivers, have access to a suitable vehicle and are able to obtain business insurance.

Key Responsibilities

Estate Inspections

• Undertake regular estate inspections to ensure communal areas and external environments are maintained to an appropriate standard.
• Identify and report tenancy breaches, environmental issues, anti-social behaviour and property-related concerns.
• Liaise with relevant internal teams and external contractors to resolve issues identified during inspections.

Tenancy Management

• Manage a range of day-to-day tenancy management activities.
• Respond to resident enquiries and provide advice and support on tenancy-related matters.
• Investigate tenancy breaches and take appropriate action in line with policies and procedures.
• Support tenancy sustainment and promote positive relationships with residents.
• Undertake tenancy visits and ensure accurate records are maintained.

Rent Arrears and Collections

• Proactively manage rent arrears cases and undertake collection activity.
• Contact residents regarding outstanding rent payments and agree realistic repayment arrangements.
• Identify cases requiring further intervention and escalate where appropriate.
• Work with residents to understand the reasons behind arrears and signpost to relevant support services.

Tenancy Reviews

• Undertake tenancy reviews and visits to ensure tenancies remain appropriate and up to date.
• Verify occupancy and identify any potential tenancy fraud or unauthorised occupation.
• Ensure resident and household information is accurate and appropriately recorded.
• Identify any concerns or changes in circumstances and take appropriate action.

Essential Skills and Experience

• Previous experience in housing management, tenancy management or a similar customer-facing role.
• A broad understanding of housing management responsibilities and processes.
• Experience undertaking property visits, inspections or working within a community-based role.
• Confidence dealing with residents, including challenging conversations and sensitive situations.
• Experience managing rent arrears or undertaking debt recovery and collection activity.
• Strong communication, organisation and problem-solving skills.
• Ability to work independently, manage a varied workload and prioritise effectively.
• Good IT and administration skills, including maintaining accurate records.
• A flexible and adaptable approach, with the ability to undertake a broad range of housing-related duties.
• Full UK driving licence. Access to a suitable vehicle for work-related travel.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email  (url removed)

Reference 225824617