Job Description:

Repairs Supervisor

Salary up to £42,047

Burton Upon Trent

Permanent, Full Time

Are you an experienced repairs and maintenance professional with a passion for leading teams, delivering excellent customer service, and achieving high-quality results? If so, we'd love to hear from you.

We are looking for a proactive and motivated Repairs Supervisor to join our Property Services team. This is an exciting opportunity to play a key role in delivering an efficient, customer-focused responsive repairs service across our homes.

About the Role - Reporting to the Repairs Manager, you will be responsible for supervising repairs and maintenance works across our housing stock, ensuring work is delivered safely, efficiently, on time, and to the highest standards.

You will lead and support a team of operatives, apprentices, and subcontractors, providing day-to-day supervision, performance management, coaching and technical guidance. You'll work closely with colleagues across Property Services to ensure resources are effectively planned and customer expectations are consistently met. As a customer-facing supervisor, you'll also be a key point of contact for residents, helping to resolve issues, manage complaints, and ensure a positive customer experience throughout the repairs process.

Key Responsibilities 

• Lead and supervise responsive repairs and maintenance activities across our housing stock.
• Manage, motivate and develop a team of operatives.
• Carry out site inspections, quality checks, risk assessments and toolbox talks.
• Ensure works are completed safely, efficiently and to the required standards.
• Monitor productivity, performance and service targets, taking corrective action where required.
• Coordinate labour resources and support effective scheduling of work.
• Manage subcontractors and suppliers, ensuring value for money and quality outcomes.
• Investigate service failures, delays, complaints and insurance claims.
• Maintain accurate records, reports and audit trails using IT systems.
• Support continuous service improvement through customer and stakeholder feedback.
• Contribute to emergency response arrangements and provide supervisory cover across teams when needed.

About You - We're looking for someone who can combine strong technical knowledge with excellent leadership and communication skills.

You will have:

• Experience supervising repairs, maintenance or construction-related teams.
• Strong knowledge of responsive repairs and property maintenance.
• Experience managing performance, productivity and quality standards.
• Excellent customer service and problem-solving skills.
• The ability to plan workloads and manage competing priorities.
• Experience conducting site inspections and health and safety risk assessments.
• Confidence in managing subcontractors and controlling service delivery.
• Good IT skills and experience maintaining accurate records and reports.
• The ability to build positive working relationships with colleagues, customers and contractors.
• A full UK driving licence and access to a vehicle.

The Company

We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.

Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between.

We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.