Job Description:

Resident Liaison Officer

Location: Nottingham
Type: Permanent
Salary: £30,000 - £32,000 + Car/Car allowance & Benefits

We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties.

This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role.

Reporting to the Senior Resident Liaison Officer, you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption.

You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction.

• Provide clear, professional and timely communication to residents throughout the works programme
• Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages
• Arrange and manage resident appointments in line with works schedules
• Explain the nature of the works, associated timescales and any changes or delays as they arise
• Carry out resident inductions and complete resident profiles
• Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements
• Support the management of complaints and help resolve issues quickly and effectively
• Work closely with site teams, management and client representatives to ensure excellent service delivery
• Attend meetings, open forums, public events and community engagement activities where required
• Maintain accurate and up-to-date records on internal systems

To be successful in this role, you will have:

• Previous experience in a Resident Liaison Officer, Tenant Liaison Officer, Customer Care or similar customer-facing role
• FULL UK DL
• Strong communication and interpersonal skills
• The ability to build trust and rapport with residents from a range of backgrounds
• Experience handling complaints and resolving issues in a professional manner
• Good organisational skills and the ability to manage a busy workload
• A proactive and approachable attitude
• Strong administration and IT skills

This opportunity would suit someone with experience working within:

• Social housing
• Planned maintenance
• Refurbishment works
• Decarbonisation programmes
• Property services
• Construction or repairs environments

If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed).

Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing