Job Description:

Are you a customer focused individual who is passionate about providing positive customer experiences while spotting opportunities to grow customer engagement and sales?

You will be the trusted advisor that proactively onboards customers into our e.club programme while supporting the Digital Sales Team turning conversations into opportunities to develop future sales and improve digital engagement.

• Process stock and indent orders for customers, highlighting our website as an alternative option.
• Supporting customers with pricing, product advice and follow-up activity.
• Maintaining accurate CRM records to support a seamless customer journey and boarder visibility.
• Onboarding customers into our e.club program, helping them get the most from our digital offering.
• Proactively engaging with existing, new and inactive customers to drive digital module.
• Qualifying inbound enquiries and identifying new sales opportunities.
• Working closely with our sales teams to ensure opportunities are handed over effectively.

• Company contributory pension and life assurance schemes
• Flexible buy/sell holiday scheme
• Eye care vouchers
• Cycle to Work Scheme
• Fiat discount offer
• Free Parking Provided

• Thrives in providing a positive customer experience
• Has a commercial mindset and can recognise opportunities to add value.
• Takes pride in taking ownership
• Is organised, resilient and motivated by achieving results.
• Comfortable using our systems and digital platforms.