Job Description:

Our client, a reputable main dealership in Leicester, is seeking an experienced Senior Service Advisor to join their dynamic aftersales team.

This is a distinguished opportunity for a seasoned automotive customer service professional to grow within a manufacturer-backed dealership offering competitive remuneration, comprehensive benefits, and clear career development pathways.

The Senior Service Advisor role is vital in delivering exceptional customer service while contributing to the dealership's ongoing success.

Benefits of a Senior Service Advisor:

• Basic salary up to £32,000, dependent on experience
• On-target earnings (OTE) of £38,000
• Company car scheme
• Up to 7% pension contribution
• 22 days annual leave plus bank holidays, increasing with service
• Employee discounts on vehicles, servicing, repairs, and parts
• Reward and retail discount platform
• Enhanced family-friendly policies
• Health Cash Plan and Employee Assistance Programme
• Personal accident insurance
• Ongoing manufacturer training and professional development
• Shared incentive scheme
• Paid sick leave following successful probation

Duties of a Senior Service Advisor:

• Serve as the primary point of contact between customers and the workshop team, ensuring an exceptional service experience
• Welcome customers and manage their journey, maintaining high standards of customer care throughout
• Keep customers updated on vehicle repairs and progress; recommend additional work where appropriate
• Prepare estimates, explain repair costs, and process payments efficiently
• Promote and upsell vehicle service plans to increase customer retention
• Handle customer queries professionally, resolving concerns promptly
• Conduct follow-up calls to ensure customer satisfaction and gather feedback
• Use dealership systems to accurately record and maintain customer and vehicle data
• Support the sales of warranties and service plans, contributing to workshop profitability

Requirements of a Senior Service Advisor:

• Proven background as a Service Advisor, Senior Service Advisor, or similar customer-facing role within the automotive trade
• Excellent communication and interpersonal skills
• Strong sales and upselling capabilities
• Good organisational and administrative abilities
• Confident user of digital dealership systems and software
• Professional, customer-focused attitude
• Full UK Driving Licence

If you are an experienced Senior Service Advisor seeking a rewarding opportunity within a well-established dealership that values your skills and offers genuine career prospects, this role is ideal for you.

Contact Billy Peasgood, Automotive Recruitment Specialist at Perfect Placement covering Leicester and Leicestershire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.