Service Delivery Coordinator

Job description

Service Delivery Coordinator

£26,000 per annum 

Corby - Office based

Full Time, Permanent

37.5 hours per week - Monday to Friday 

Are you organised, great with customers and good at keeping lots of moving parts on track?

We’re looking for a Service Delivery Coordinator to join our team in Corby. You’ll be at the heart of our day-to-day service, coordinating customer requests, arranging bookings with suppliers and making sure everything runs smoothly from start to finish.

This is a busy and varied role that would suit someone with experience in customer service, administration, scheduling or service coordination who enjoys solving problems, building relationships and keeping customers informed.

What you’ll be doing

• As a Service Delivery Coordinator, you’ll act as an important link between our customers, suppliers and internal teams. Your responsibilities will include:
• Responding to customer calls and emails and providing friendly, professional support
• Managing customer service requests and bookings from initial enquiry through to completion
• Coordinating and confirming bookings with suppliers
• Keeping customers updated on the progress of their requests
• Preparing and distributing schedules
• Monitoring upcoming and active bookings and following up where needed
• Resolving customer queries, issues and complaints
• Maintaining accurate records of bookings, service reports and customer communications
• Working closely with customers, suppliers, Contract Managers and operational teams
• Supporting compliance, reporting and audit requirements

What we’re looking for

You don’t need to come from the waste management industry. We’re much more interested in finding someone who is organised, customer-focused and confident coordinating a busy workload.

You’ll ideally have:

• Previous experience in customer service, administration, scheduling, coordination or a similar role
• Strong communication skills, both over the phone and by email
• Excellent organisation and attention to detail
• The ability to manage several bookings, requests and priorities at the same time
• A proactive approach to solving problems
• Confidence dealing with customers and suppliers
• Experience using Microsoft Office and ideally a CRM, booking or scheduling system
• The ability to work to deadlines in a busy environment
• A positive, professional and customer-focused approach

What we offer

• £26,000 per annum
• Permanent, full-time position
• Monday to Friday working
• 37.5 hours per week
• A friendly and supportive working environment
• Opportunities to develop and progress within a growing business

Why join us?

You’ll be joining a role where you can genuinely see the difference your work makes. From arranging services and solving problems to keeping customers informed, you’ll play an important part in delivering a reliable and professional service.

It’s a great opportunity for someone currently working as a Customer Service Advisor, Service Coordinator, Scheduling Coordinator, Administrator or Customer Service Coordinator who is ready for their next step.

About us

We are a leading waste management company specialising in recycling and total customer waste management.

Our mission is to help businesses prevent waste, recover valuable resources and make better, data-led decisions that reduce both environmental impact and cost.

With more than 200 employees across the UK, we pride ourselves on being a friendly, professional and supportive employer that encourages development and internal progression.

If you’re organised, customer-focused and enjoy keeping things running smoothly, we’d love to hear from you.

Reference 225825569