Field Service Engineer

Job description

At VERIFI we are looking for a Field Service Engineer to work in the Verifi UK team, providing an exemplary service to our customers by maintaining our equipment on their trucks, coaching the local teams on best practices, and identifying opportunities for improvement during your customer visits.

This Field Service Engineer role will be a part of our VERIFI UK team. We're a small team who operate on a remote basis. You will be based at home, however, will be covering a patch in the West Midlands and down to Oxfordshire. You'll spend approximately 80% of your time as the only Verifi employee at our customer sites, so you'll be an ambassador for our business and will be able to work flexibly and independently.

Direct experience is not essential as you'll receive full training and support from your line manager and team to become fully fluent in all things Verifi.

We're particularly interested in hearing from candidates who have previously worked in the concrete industry in any capacity.

Verifi is part of Saint-Gobain UK & Ireland. We offer a smart operations platform designed for ready-mix concrete producers. It aggregates and analyzes real-time data from fresh concrete delivery operations to provide operational teams with a clear overview of current deliveries and long-term performance.

This is a full-time role working remotely. You'll be flexible on start and finish times to meet our customer's needs - this could mean early starts to ensure issues are rectified to reduce downtime. In return for your flexibility, you'll be provided with a vehicle and the tools you'll need to do your job effectively. We're paying a generous salary plus bonus, pension, and lots of other flexible benefits.

What we're looking for:

• A working knowledge of the ready-mix concrete industry
• An Electro-Mechanical aptitude is desirable and ideally, you'll possess a broad array of knowledge including , mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals
• A self-starter, ability to use initiative and a curious mindset
• Flexibility to travel and the ability to respond to short notice project work and critical incidents
• Excellent communication with the ability to coach and train local teams on our product

What you'll be doing:

• Installation, Maintenance and Repair of Verifi by reviewing and analysing component performance reports to determine problem areas and develop resolutions.
• Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact with the customer
• Technical work including installation, preventative and scheduled maintenance, calibration, and emergency service repair
• Build and maintain professional relationships with customers
• Act as a H&S ambassador, always operating within regulations and local site EHS policies and procedures

Are Verifi and Saint-Gobain inclusive employers?

Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!

Reference 225702670